Order Cancellation/Return Policy

CANCELLATION POLICY

To cancel an order, please login into your account and request cancellation, or alternatively, email us at info@CarmaBellaSkincare.com with your order number or call during business hours.

If your order has not yet shipped, there are no fees for cancellation.
If your order has shipped or you refuse delivery, you will be responsible shipping fees incurred both ways.  This includes shipping to your address and return shipping back to our warehouse. This policy applies to all orders and includes orders that were shipped with promotional or complementary free shipping.

RETURN POLICY

If you are unsatisfied with a CarmaBella Skincare product, please contact us first about the issue to see if we can help resolve it. 

Wrong/Damaged/Defective Item Returns:
On rare occasions, the wrong item(s) can get shipped or item can be damaged during the shipping process. Don't worry; we'll take care of it. However, you must contact us within 3 business days of receiving your order and all products must be returned in new and unused condition. Simply send us an email at returns@CarmaBellaSkincare.com with a brief explanation. We will respond with a Return Merchandise Authorization Number (RMA#) along with instructions. After we have received your returned items, we will send you a replacement at our expense.

General Product Returns:

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. If you are unsatisfied with a CarmaBella Skincare product, please contact us first about the issue to see if we can help resolve it. If you are unsatisfied, you may return any full-sized product for a return or exchange, as long as it is at least half full and received within 15 days of purchase for a refund, less shipping costs (this includes shipping to your address and return shipping back to our warehouse). This policy applies to all orders and includes orders that were shipped with promotional or complementary free shipping.

Note: No unauthorized returns will be accepted. Authorization to return must be obtained from CarmaBellaSkincare.com via e-mail.